Privacy Policy
Last Updated: [28-11-2025]
1. Scope
This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with rayandrio.in or our clinic services (appointments, enquiries, contact forms). Your use of the Website / services implies consent to this policy.
2. Information We Collect
We may collect:
Personal details: name, email address, phone number, address (for clinic registration or communication).
Appointment / booking details: clinic branch chosen, date/time, medical history or health-related information you optionally provide to book consultations.
Communication data: messages, emails, phone calls initiated by you.
Usage data: website analytics (e.g. pages visited, device/browser type) and site interaction — if collected via cookies or other standard tools.
3. Purpose of Collection & Use
We use collected information to:
Schedule and manage appointments.
Communicate with you regarding bookings, reminders, follow-ups.
Provide medical services and any required support.
Improve clinic operations and website functionality.
Comply with legal and regulatory obligations as required.
4. Data Sharing / Disclosure
We do not sell or lease your personal data. We may share information with third-party service providers (e.g. communication tools, email systems) strictly to support clinic operations and appointment management. We may also disclose information if required by law or to protect legal rights.
5. Data Security
We maintain reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. Access is limited to authorized staff only.
6. Data Retention
We retain your information as long as necessary for the purposes described (e.g. for follow-up, appointments, record keeping). Once no longer needed, we may anonymize or delete the data per internal data-retention policy.
7. Your Rights
You have the right to:
Access your personal data we hold (on request).
Request correction or update of your data.
Request that we delete your data — subject to legal or administrative constraints.
If you have concerns about data processing, you may contact us via email at ray.rio.clinic@gmail.com.
8. Children
Our services are intended for adults. We do not knowingly collect personal data from minors under 18.
9. Changes to Privacy Policy
We may modify this Privacy Policy at any time. We will post any updates on this page with revised “Last Updated” date. Continued use of services or Website implies acceptance of updated policy.
10. Contact Information
For any queries or privacy-related requests, contact:
Email: ray.rio.clinic@gmail.com
Phone: +91-98405 19139